Criminal Justice Essay Example | Topics and Well Written Essays - 2250 words

Criminal Justice - Essay Example The agency also provides funding and certain oversight of community supervision (previously known as adult probation) and is responsible for the supervision of offenders released from prison on parole or mandatory supervision. During my visit to the Huntsville Office of the Inspector General, which is situated in Lake Rd. Suite 5, Texas, I have decided to talk to John Moriarty, Inspector General on his role and responsibilities. He is an important actor of TDCJ. A prior meeting was fixed with Mr. Moriarty. I reached in his Huntsville office at the scheduled time. Mr. Moriarty gave me a warm welcome. He heads the Investigation Department, which conducts investigation into the charges of grave bad behavior by employees and criminal breach on the organization property where interests are at risk by any violation. Smuggling of drugs and other goods not permitted in jail premises also comes under the investigation of the Office of Inspector General. Mr. Moriarty: My position of Inspector General is directly answerable to the Chairman, TBCJ, as you can see in the chart behind on the wall. (Mr. Moriarty turned his face towards the wall showing the chart, outlining the organization structure). Mr. Moriarty: Being independent of other departments, the mission of my office reflects its duties in working as a coordinating and communicating bridge between TBCJ, executive management, and investigating charges besides checking compliance with regulations and policies of the TDCJ. It is also our aim to see that the laws of the State of Texas are adhered to by the TBCJ. Other than that, we investigate waste, fraud and abuse of tax dollars in the agency. We are also a part of Joint Home & Defense initiatives of the Governor’s office and the FBI. Mr. Moriarty: It is wrong to say like that. Our Crime Stoppers â€Å"Behind the Wall† is a program that covers

Measuring customers satisfaction Research Paper Example | Topics and Well Written Essays - 750 words

Measuring customers satisfaction - Research Paper Example The importance of customer satisfaction is that loyal customers are more likely to come back to the same business and this improves the profitability of the company due to increased sales which comes from loyal customers (Tarasi, Bolton, Gustafasson and Walker, 2012). They are likely to come back even if the price is lower on the competitor’s side due to satisfaction they get from their supplier. The loyal customers are likely to recommend to their friends about the satisfaction they get from their supplier hence increasing the customer base of a business leading to realization of more profits. Acquiring a new customer is 20 times harder than maintaining a customer hence its prudent and costly for a business to look into ways of acquiring new customers (Tunner, 2012). Measuring customer satisfaction using American Customer Satisfaction Model (ACSM) This is a cause and effect model with indices for drivers of satisfaction on the left side, satisfaction in the centre and outcome resulting from satisfaction on the right side and both are weighed with several questions within a model. The drivers of customer satisfaction include customer expectation together with perceived quality and perceived values, which are important aspects in measuring customer satisfaction. The questions assesscustomer evaluations of the determinants of each index which are reported on 0 to 100 scales depending on various ways the customer responds in relation to goods and services from the company. The figure below represents the ACSI Model Adopted from http://www.theacsi.org/the-american-customer-satisfaction-index From the above figure, it can be deduced that ACSI has three important component that determine its measurements and they are perceived quality, perceived value and customer expectations. Customer expectation measures customer anticipation of the quality of a company’s product and services and it represents prior consumption experience and a forecast of company’s ability to deliver high quality products in future. The customer’s complaints are measured as a percentage of the respondents who complain and this is used to gauge the various responses in customer satisfaction index (Angelova and Zekiri, 2011). Measuring customer expectation using King County Method This plan establishes three cross cutting guidelines that relate the customer satisfaction, need and the need to improve services in response to customers. This method id service oriented, results focused and innovative in the way that learning from experiences ambles seeking of new results. This method of customer satisfaction focuses on customers, employees and managers hence informing opportunities for general improvements (King County, 2013). The following diagram represents King County Process of Customer Satisfaction measurement Adopted from www.kingcounty.gov Types of industries There are various types of industries on the type of services they provide to their customers over time. Primary industries are concerned with reproduction of goods and are nature oriented industry since they require very little human effort. Manufacturing industries are engaged in transforming raw materials into finished products by the used of machines combined with manpower in a highly specialized environment. Service industries are co